"Oh they have pretty little buildings and beanie babies, but their customer service is CRAP! And don't even try using online or phone customer service. Broken and illegitimate nonsense."
|
|
|
"Pretty bad in a field of horrible companies and that's saying a lot."
|
"Almost like their customers are their enemies"
|
"long waits, fees for everything, bad technical advice (e.g. buy a new router when you don't need one)"
|
"Oh you want to connect with a rep in our chat. You're third in line. You can chat with someone in 3 hours... Okay it's time to chat. I can't help you, transferring you... see you in another 3 hours... oh you left the chat? Start over by typing "rep""
|
"You Got Cancelled. But you can transfer to a new plan that's 200 times as expensive. #thanksObama. If you want to cancel, we'll make you wait for over an hour and a half on hold with an annoying jingle that will make you want to kill yourself. Maybe that's the point."
|