Oh they have pretty little buildings and beanie babies, but their customer service is CRAP! And don't even try using online or phone customer service. Broken and illegitimate nonsense.
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Pretty bad in a field of horrible companies and that's saying a lot.
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Almost like their customers are their enemies
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long waits, fees for everything, bad technical advice (e.g. buy a new router when you don't need one)
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You Got Cancelled. But you can transfer to a new plan that's 200 times as expensive. #thanksObama. If you want to cancel, we'll make you wait for over an hour and a half on hold with an annoying jingle that will make you want to kill yourself. Maybe that's the point.
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