| long waits, fees for everything, bad technical advice (e.g. buy a new router when you don't need one) |
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| Although the cable provider improved marginally since 2011, slow internet speeds, cable outages, disastrous customer service and high rates continue to cause frustration among users. On customer vented, "TWC has destroyed my business and doesn't give a damn: I first complained five weeks ago about outages and miserable upload speeds. I need to send large files to clients. I've had two technicians visit, who both found it was in the neighborhood. Today, I found the situation has not changed and am told there's no further work order." Customers also complain about being stuck with Time Warner because there are no competing services in the area. |
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